Farera | Careers | Customer Care

Customer Care Agent (English, Spanish, French)

What Your Role Involves

As a Customer Care Agent for Farera, you'll be on the front lines of service, providing support and solutions to travelers worldwide. Your role is crucial in ensuring that every customer feels heard, valued, and supported throughout their travel experience. With your deep understanding of airline procedures, travel industry insights, and customer rights, you'll navigate various customer inquiries and challenges with professionalism and empathy. If you're passionate about helping others and possess a knack for problem-solving, your role will be instrumental in upholding our commitment to exceptional customer care.

Key Responsibilities

Provide timely, empathetic support to customers via phone, email, or chat, addressing their questions and concerns regarding flight bookings, cancellations, refunds, and itinerary changes.
Utilize your comprehensive understanding of airline procedures, travel regulations, and customer rights to offer accurate information and feasible solutions to customer issues.
Exercise judgment and creativity in solving customer problems, balancing the customers' needs with company policies to find the best outcome for both parties.
Act as the voice of the customer within the company, relaying feedback and insights to relevant teams to improve our service and product offerings.
Maintain up-to-date knowledge of the travel industry, including airline policies, travel advisories, and safety protocols, to provide informed assistance to travelers.
Collaborate with team members and other departments to ensure a cohesive and unified approach to customer care, sharing best practices and learning from collective experiences.
Document all customer interactions accurately and comprehensively in the company's CRM system, ensuring a clear record of each issue and the resolution provided.

What You'll Need to Succeed

A solid understanding of the travel industry, particularly airline booking and operational procedures, coupled with knowledge of customer rights in the travel context.
A natural desire to assist and serve customers, demonstrating patience, empathy, and the ability to maintain composure under pressure.
Excellent problem-solving skills, with a clear understanding of what is possible within the constraints of airline policies and company guidelines.
Exceptional communication abilities, capable of conveying complex information in a clear, understandable manner to customers from diverse backgrounds.
Strong organizational skills and the ability to manage multiple tasks simultaneously without losing sight of the details.
A proactive approach to learning and personal development, staying abreast of changes in the travel industry to continuously enhance your ability to support customers.
Experience working in a customer service environment, preferably within the travel or airline sector, is highly beneficial.

Bonus: Fluency in multiple languages and previous experience in a travel-related customer service role will significantly enhance your effectiveness in this global role, allowing you to connect with and assist a wider range of customers.

Customer Care Agent (English, Spanish, French)

What Your Role Involves

As a Customer Care Agent for Farera, you'll be on the front lines of service, providing support and solutions to travelers worldwide. Your role is crucial in ensuring that every customer feels heard, valued, and supported throughout their travel experience. With your deep understanding of airline procedures, travel industry insights, and customer rights, you'll navigate various customer inquiries and challenges with professionalism and empathy. If you're passionate about helping others and possess a knack for problem-solving, your role will be instrumental in upholding our commitment to exceptional customer care.

Key Responsibilities

Provide timely, empathetic support to customers via phone, email, or chat, addressing their questions and concerns regarding flight bookings, cancellations, refunds, and itinerary changes.
Utilize your comprehensive understanding of airline procedures, travel regulations, and customer rights to offer accurate information and feasible solutions to customer issues.
Exercise judgment and creativity in solving customer problems, balancing the customers' needs with company policies to find the best outcome for both parties.
Act as the voice of the customer within the company, relaying feedback and insights to relevant teams to improve our service and product offerings.
Maintain up-to-date knowledge of the travel industry, including airline policies, travel advisories, and safety protocols, to provide informed assistance to travelers.
Collaborate with team members and other departments to ensure a cohesive and unified approach to customer care, sharing best practices and learning from collective experiences.
Document all customer interactions accurately and comprehensively in the company's CRM system, ensuring a clear record of each issue and the resolution provided.

What You'll Need to Succeed

A solid understanding of the travel industry, particularly airline booking and operational procedures, coupled with knowledge of customer rights in the travel context.
A natural desire to assist and serve customers, demonstrating patience, empathy, and the ability to maintain composure under pressure.
Excellent problem-solving skills, with a clear understanding of what is possible within the constraints of airline policies and company guidelines.
Exceptional communication abilities, capable of conveying complex information in a clear, understandable manner to customers from diverse backgrounds.
Strong organizational skills and the ability to manage multiple tasks simultaneously without losing sight of the details.
A proactive approach to learning and personal development, staying abreast of changes in the travel industry to continuously enhance your ability to support customers.
Experience working in a customer service environment, preferably within the travel or airline sector, is highly beneficial.

Bonus: Fluency in multiple languages and previous experience in a travel-related customer service role will significantly enhance your effectiveness in this global role, allowing you to connect with and assist a wider range of customers.

Customer Care Agent (English, Spanish, French)

What Your Role Involves

As a Customer Care Agent for Farera, you'll be on the front lines of service, providing support and solutions to travelers worldwide. Your role is crucial in ensuring that every customer feels heard, valued, and supported throughout their travel experience. With your deep understanding of airline procedures, travel industry insights, and customer rights, you'll navigate various customer inquiries and challenges with professionalism and empathy. If you're passionate about helping others and possess a knack for problem-solving, your role will be instrumental in upholding our commitment to exceptional customer care.

Key Responsibilities

Provide timely, empathetic support to customers via phone, email, or chat, addressing their questions and concerns regarding flight bookings, cancellations, refunds, and itinerary changes.
Utilize your comprehensive understanding of airline procedures, travel regulations, and customer rights to offer accurate information and feasible solutions to customer issues.
Exercise judgment and creativity in solving customer problems, balancing the customers' needs with company policies to find the best outcome for both parties.
Act as the voice of the customer within the company, relaying feedback and insights to relevant teams to improve our service and product offerings.
Maintain up-to-date knowledge of the travel industry, including airline policies, travel advisories, and safety protocols, to provide informed assistance to travelers.
Collaborate with team members and other departments to ensure a cohesive and unified approach to customer care, sharing best practices and learning from collective experiences.
Document all customer interactions accurately and comprehensively in the company's CRM system, ensuring a clear record of each issue and the resolution provided.

What You'll Need to Succeed

A solid understanding of the travel industry, particularly airline booking and operational procedures, coupled with knowledge of customer rights in the travel context.
A natural desire to assist and serve customers, demonstrating patience, empathy, and the ability to maintain composure under pressure.
Excellent problem-solving skills, with a clear understanding of what is possible within the constraints of airline policies and company guidelines.
Exceptional communication abilities, capable of conveying complex information in a clear, understandable manner to customers from diverse backgrounds.
Strong organizational skills and the ability to manage multiple tasks simultaneously without losing sight of the details.
A proactive approach to learning and personal development, staying abreast of changes in the travel industry to continuously enhance your ability to support customers.
Experience working in a customer service environment, preferably within the travel or airline sector, is highly beneficial.

Bonus: Fluency in multiple languages and previous experience in a travel-related customer service role will significantly enhance your effectiveness in this global role, allowing you to connect with and assist a wider range of customers.