MicroSignals, Inc. Terms and Conditions
The Basics
We get it, legal documents can be long and thorough. Here's the simple version:
We're the middleman between you and the travel providers. We don't actually provide the trips or flights ourselves.
Read the fine print from each provider, especially about changes and refunds. Their rules apply.
We'll keep your personal information private and secure. Check our Privacy Policy for details.
You need to have valid travel documents like passports and visas. We're not responsible if you can't travel due to lacking documentation.
If you encounter any issues with the quality of the travel services, please note that these are provided by the travel supplier (e.g. the airlines) and they are best equipped to address and resolve your concerns.
Introduction
1.1. MicroSignals, Inc. (“MicroSignals”, “We” or “Us”) is a travel intermediary incorporated in 2023 in the state of Delaware. MicroSignals operates under the brand name Farera using the website www.farera.com.
1.2. MicroSignals provides an online platform that enables customers to book travel services from various third-party suppliers. MicroSignals acts as an intermediary between the customer and the travel supplier. The travel suppliers, not MicroSignals, are responsible for providing the actual travel services purchased by customers through the Farera platform.
1.3. These general Terms and Conditions (“T&Cs”) apply between You (“You” or the “Customer”) and MicroSignals, the operator of the booking platform www.farera.com (hereinafter referred to as the “Platform”). These general terms and conditions are applicable to services offered and provided by Us through the Platform or by other means (e.g. through contact with our customer support team).
1.4. We retain the right to modify these T&Cs at any time, without the necessity of prior consultations with our Customer.
1.5. It is requested that You read these T&Cs carefully prior to using the Platform. By using the Platform, You agree to these T&Cs. If You do not accept these T&Cs, We ask that You refrain from using the Platform.
1.6. You must be at least 18 years old and use the Platform for personal purposes. "Personal purposes" means You are an individual booking travel for yourself or family, not for a company or business purposes.
1.7. The operator of the Platform and your contractual partner for using the Platform is: MicroSignals, Inc., a Delaware Corporation located at 1111B S Governors Ave STE 6454 Dover, Delaware 19904 USA.
1.8. MicroSignals, Inc. DBA Farera is registered as Seller of Travel in California, CST 2158787-50; Registration as a seller of travel does not constitute approval by the state of California. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Nationwide Mutual Insurance Company in the amount of $15,000. MicroSignals, Inc. is not a participant in the Travel Consumer Restitution Fund (TCRF).
1.9. MicroSignals, Inc. DBA: Farera is registered with the State of Florida as Seller of Travel. Registration No. ST44953.
1.10. MicroSignals, Inc. DBA: Farera is registered with the State of Washington as a Seller of Travel, Registration Number 605468145 001 0001
Intermediation of Travel Services
2.1. For the flight and airline services, and in general for third party services offered on the Platform, collectively termed "Travel Services", the role of MicroSignals is strictly that of an intermediary. In this capacity, our responsibilities are confined to the intermediation of Travel Services between You and third-party entities, including but not limited to airlines, travel operators and other travel service providers, hereinafter referred to as "Service Provider".
2.2. When You purchase Travel Services through our Platform, it is formalized into an agreement directly with the Service Provider(s). MicroSignals does not enter into the contractual relationship relating to the Travel Services that You purchase, unless expressly indicated as such.
2.3. When You make a booking through the Platform, the contractual agreement will be established between You and the Service Provider(s), unless explicitly stated otherwise, and not between MicroSignals and You.
2.4. We encourage You to check and read carefully the terms and conditions from each Service Provider before purchasing its products or services, especially those relating to change and cancellation fees.
2.5. When You are using the Platform to purchase Travel Services, You grant Us authorization to act as your mediator with the corresponding Service Provider(s). This includes mediating the payment for these Travel Services, ensuring a seamless transaction between You and the Service Provider(s). Upon successful payment, You will receive a confirmed ticket issued by the Service Provider. Please be aware that the final price for the Travel Services may encompass a service fee for the mediation services We provide in facilitating the agreement between You and the relevant Service Provider.
2.6. In case you are given the opportunity to express special requests when booking your flight (such as special meals, disabled facilities or child seats), we'll forward them to the appropriate Service Provider. Nonetheless, we cannot guarantee that the Service Provider will be able to meet these particular demands. We may apply a service fee for the processing of these special requests.
2.7. The actual execution and quality of the Travel Services mediated through the Platform solely rest with the relevant Service Provider. In our capacity as intermediaries, We do not assume any responsibility for the provision of Travel Services. We also make no representations or warranties, whether expressed or implied, regarding the suitability or quality of Travel Services mediated on the Platform. For any claims or issues related to the performance or non-performance of the Travel Service, the Service Provider is the responsible party to address.
2.8. Should You elect to directly request changes or modifications to your reservation with an airline or other Service Provider, please be advised that MicroSignals cannot guarantee or take responsibility for the outcome of such requests. We will not be liable for any alterations, including cancellations or changes, to your reservation that result from your direct engagement with the Service Provider.
2.9. Please note that currently We communicate only in English by phone and email.
Validity and Application of Terms and Conditions
3.1. In relation to Travel Services arranged between You and a Service Provider (to which We are never a participating party), the general terms and conditions of the relevant Service Provider (such as conditions of carriage or the like), as issued by the Service Provider apply. The Service Provider terms may be provided to You by Us and/or the Service Provider during the booking process or may be requested by You directly from the Service Provider. As the Service Provider Terms may encompass provisions related to liability, cancellations, changes, refunds (if they apply), and other limitations, We highly advise You to conduct a comprehensive review of these terms. Please be aware that MicroSignals bears no responsibility should You neglect to read, understand, or comply with any of the Service Provider terms.
MicroSignals Services
4.1. At times MicroSignals might make available to You its own services for purchase on the Platform (e.g. "Premium Assistance", "Flexible Ticket", among others). The specific conditions governing some of these services (e.g. “Priority Cash Back”) are outlined Annex 1 “MicroSignals own Services”.
4.2. The terms governing some of these Services (e.g. "Premium Assistance", "Flexible Ticket", among others) are instead available in their respective terms and conditions, which are presented to You at the time of purchase and are also accessible from your personal area. The terms associated with these individual services may, in certain instances, supersede or modify the general terms of service laid out in this document. In any situation where there is a discrepancy or conflict between the general terms and those of the specific service, the provisions of the specific service's terms and conditions shall prevail. We strongly recommend that You review these specific terms thoroughly when availing of any such service.
Contact Details
5.1. In some instances, it might be necessary for MicroSignals to contact You, for example in case of subsequent changes to the Travel Services that you've acquired. Therefore it is crucial that You provide accurate contact information, including your telephone number and email address. Furthermore, We recommend that You continuously check for messages from Us. Also, You are required to meticulously review all the details You provide when submitting your booking request, including ensuring that your full name corresponds to your identification card, and that You supply the accurate email address and phone number before completing your booking. Please be aware that subsequent change requests may incur substantial additional costs.
5.2. It is also your responsibility to ensure that You are able to receive our messages. We are not responsible if You do not receive a message from Us due to circumstances reasonably outside of our control, including, but not limited to the following: (i) You gave Us an incorrect email address; (ii) your email settings won’t allow our email to reach You; (iii) your email settings treat our email as spam; (iv) your email inbox is full and cannot receive new messages; (v) your email provider is experiencing technical issues or downtime and (vi) You provided an incorrect or outdated phone number.
Mediation of Flights
6.1. With respect to the flights offered on the Platform, We solely serve as intermediaries. The contract for the provision of the flight services is directly established between You and the respective airline. We do not assume any contractual responsibility pertaining to the execution or non-execution of your flight. The operating airline holds exclusive responsibility for the performance or non-performance of your flight.
6.2. Following the submission of your booking request, You will receive an email from us, acknowledging the receipt of your request. This email signifies the formation of the mediation contract between You and Us. If, for any reason, You do not receive this email within one hour of finalizing your booking request, and We have not reached out to You via email or telephone to report any issues, We kindly request that You get in touch with Us for the purpose of verification.
6.3. Once the tickets that You requested have been issued by the airline(s), You will receive an order confirmation email containing the itinerary of your travel. This marks the point at which a legally binding contract between You and the respective airline(s) has been formalized. In some cases, You may receive two booking confirmations – one from Us and another from the respective airline. If You receive two booking confirmations, please utilize the airline's booking confirmation for your check-in.
6.4. Please be advised that between the moment You receive our email acknowledging the receipt of your booking request and the moment You receive the order confirmation email containing your travel itinerary, your flight order is in the process of confirmation with the supplier. During this interim period, MicroSignals is unable to address queries or accommodate requests for changes from the Customer, as the flight order has not yet been confirmed with the airline. This is a critical phase where the booking is being finalized, and any modifications or inquiries can only be effectively managed after the issuance of the order confirmation email, at which point the contractual agreement with the airline is established.
6.5. While mediating Travel Services provided by airlines, We may not always have guaranteed access to the airline's booking system. In such instances, We may represent your interests in finalizing the contract between You and the airline. Additionally, We may request that You directly communicate with the respective airline for inquiries regarding bookings, modifications, or cancellations of your reservation.
6.6. Flight prices and seat availability displayed on the Platform are directly provided by the relevant Service Provider. If the Service Provider makes changes beyond our control, such as alterations to prices, seat availability, flight schedules, or other factors, after you've submitted a booking request but before the contract with the Service Provider becomes binding, the contract will not be activated, and your payment will be refunded. In these cases, We may still reach out to You and present the option to accept the adjusted price during regular operating hours.
6.7. Our Platform allows You to customize and combine various individual services. In such scenarios, You engage Us to facilitate the booking of diverse travel offerings from different providers. The specific suppliers involved will be transparently displayed to You during the booking process before finalizing your reservation. When You assemble individual services, it doesn't create a travel contract between You and Us. Instead, You enter into separate agreements with each service provider. Here, We merely act as a facilitator for each individual travel service You select.
6.8. The information below outlines general policies and procedures typically applied by airlines regarding booking, check-in, baggage and other common aspects of air travel. However, any airline's specific terms and conditions supersede the general information provided here. Travelers should review each airline's applicable rules before booking.
Minors: we do not facilitate bookings for unaccompanied minors. Children under the age of 18 must be accompanied by an adult for their journey. Some countries and airlines may require children under 18 to travel with a legal guardian, and certain airlines may request proof of age, such as a birth certificate.
Infants and child bookings: for information regarding travel conditions for children without separate seats, please reach out to the airline directly. Generally, children above 2 years of age require individual seats, while infants aged 0 to 2 years travel without a designated seat. If an infant turns 2 years old during the trip, You must book a child ticket for the entire journey. Please note that infant tickets cannot be booked before the child's birth, as the provided name and birthdate must match the details on the passport. We are not responsible for any expenses resulting from booking the incorrect ticket type initially.
Pregnant Travelers: some airlines do not allow passengers past their 28th week of pregnancy to travel on outbound or return flights. Pregnant travelers should verify with both their physician and the airline that they are fit to fly before booking. Airlines may require documentation from the passenger's doctor.
Flight schedule and Check-In Deadlines: all departure times listed are local to the originating airport. Arrival times are local to the destination airport. Next-day arrivals are generally shown with a "+1" on the timetable. Schedules are preliminary and may change without notice after the ticket has been issued; reasons for these changes include air traffic control, weather or airline operations. Please ensure to reconfirm flight times before departure. Passengers must adhere to the check-in times required by their airline to avoid denied boarding. Airlines may refuse transport to passengers who arrive late for check-in. Some airlines strongly encourage online check-in through their website and may charge fees for manual check-in at the airport counter.
Bookings with multiple segments: some roundtrip or one-way tickets may have multiple segments. Most airlines require tickets to be used in the booked sequence per airline rules. Failure to fly a segment can prompt airlines to cancel the remaining segments. For roundtrip tickets, no-shows on outbound flights often lead to cancellation of the return leg by the airline.
Purchase of combined one-way tickets: in some instances, One-Way Tickets can be combined and purchased as Round Trip itineraries booked as two separate one-way tickets instead of a roundtrip fare. If purchased separately, each one-way ticket is subject to its respective airline's policies for changes, cancellations, delays, and schedule disruptions like strikes. Airlines treat one-way tickets independently even if booked together as part of the same itinerary. Passengers should review both airlines’ rules prior to ticketing. Airline tickets booked under separate booking numbers are always treated as discrete, independent itineraries by carriers.
Double bookings: A double booking occurs when an airline has issued more than one reservation for the same passenger on the same flight or overlapping flights. If You find yourself in possession of a double booking, the airline has the prerogative to cancel the associated trip(s). A similar outcome may also arise if these reservations were generated through different travel agencies. Please note that We do not bear liability for airline-initiated cancellations or denied reimbursements in instances where a double booking is suspected.
Damaged or lost luggage: as an intermediary, We do not assume liability for lost or damaged luggage. If You encounter any issues with your luggage, it is essential that You report them immediately to the airline's representative at the airport.
Ground Transportation and Accommodations: usually, expenses related to ground transportation and overnight stays during your journey are not covered by the flight ticket price. It is your individual responsibility to confirm ground transportation schedules and associated expenses.
Connection times between flights: standard tickets reserved through the Platform have minimum connection times set by airlines. If a flight leg experiences a delay that results in a missed connection, the airlines are obligated to facilitate your journey to your ultimate destination. In the case of separate ticket bookings, airlines do not assume liability for missed connections due to delays. Consequently, it is your responsibility to confirm that the connection time is sufficient according to the airlines and airports. Any supplementary expenses incurred due to missed connections will not be subject to reimbursement.
6.9. Exclusion from the 24-Hour Refund Policy: In accordance with prevailing laws, You recognize and accept that, under U.S. federal guidelines, MicroSignals, given its status of intermediary, isn't obligated to offer or provide ticket cancellations or refunds. This remains true even if such a request is submitted within 24 hours of making a reservation or during any other timeframe outlined in relevant legislation. For clarity, MicroSignals, as a third-party agent, is not bound by the 24-hour booking refund directive established by the U.S. Department of Transportation.
6.10. The flight times listed on your booking confirmation might vary from the date of your booking to your actual travel date. We advise checking with your airline at least 3 days prior to the scheduled departure to confirm the timing of your flight and any connections. Additionally, we recommend verifying the specific terminal and any potential changes at the airport a day before your travel. We're not responsible for any alterations made by the airline or any inconveniences at the airport, nor for any associated costs that might arise due to these changes.
6.11. Changes and cancellations requested by You: Flight booking adjustments (like altering passenger details, destinations, and travel dates) as well as cancellation refund policies are defined by the corresponding airline, your main agreement holder for flight services. As intermediaries, We hold no control over these policies.
Should You request to modify your reservation or seek a cancellation refund, We can step in to manage the request for you, as long as the airline's terms allow for such modifications or refunds. When arranging these supplementary services, we'll notify You of any associated terms and charges. For a list of our fees, please refer to Section 10 on this document.
For Us to manage your change requests, We must receive such requests a minimum of 5 working days before travel begins. If You need to request changes on a shorter notice, We advise reaching out to the respective airline directly.
6.12. Missed Flight or No-Show: Should You fail to show up for or miss your flight, You give Us permission to seek potential refunds from the airline on your behalf. While We have the right to do this, it's not a requirement. Your entitlement to pursue unclaimed refunds directly from the airline is still intact.
Should We secure refunds for you, our fees will be subtracted from the retrieved amount. We'll hold onto any refunds, after deducting our charges, for a duration of 12 months from the flight date. You can ask for a transfer of the remaining balance anytime within this 12-month window by reaching out to our customer service. For a list of our fees, please refer to Section 10 on this document.
Timetable Changes and Cancellation by Airlines
7.1. The airline with which You have an agreement may have the authority to modify or cancel your reservations. Once informed by the airline of any alterations, We will notify You promptly.
7.2. Please note that while MicroSignals makes every effort to notify Customers of any involuntary schedule changes made by airlines, there may be instances where changes occurring within 12 hours prior to departure might not be intercepted and relayed to You in a timely manner. Given the proximity to the departure time and potential communication delays, We strongly advise all Customers to periodically check the airline's official website or contact the airline directly in the hours leading up to departure to ensure that they are aware of the most current flight information. MicroSignals decline all responsibilities for missed flights or any resulting consequences due to involuntary schedule changes made by airlines within the 12-hour window before departure.
7.3. In response to schedule changes and/or Airport changes initiated by the airline, MicroSignals adopts the following procedures based on the extent of the change:
If the airline alters the flight schedule three (3) hours or less in total, MicroSignals will automatically accept this schedule change on behalf of the Customer. This policy is in place to streamline the process and ensure minimal disruption to your travel plans.
In the event of a schedule change by the airline that exceeds three (3) hours in total, or in the event that the airline changes the departure or arrival airport of your flight, MicroSignals will present the Customer with alternative options made available by the airline at that time. Due to the time-sensitive nature of flight schedule changes, MicroSignals will provide a specific timeframe within which the Customer must provide their acceptance of one of the presented alternatives.
It is crucial that Customers respond within the given timeframe to facilitate a seamless adjustment to their travel itinerary. In the absence of an explicit reply from the Customer within this period, MicroSignals reserves the right to make a decision on the Customer's behalf regarding the schedule change. This measure ensures the preservation of the Customer's travel arrangements and adherence to the airline's conditions and availability.
Customers are advised to maintain open lines of communication with MicroSignals during this process to ensure that their preferences are considered and to avoid any potential misunderstandings regarding their travel itinerary.
7.4. In the event of a timetable change or cancellation initiated by the airline, should You request Us to seek an alternative flight option beyond what the airline has provided, We will try to handle the request on your behalf, contingent upon the airline's conditions. While We do not guarantee sourcing alternative flight options beyond those already provided by the airline, in specific cases and at our discretion, We may assist in finding other options. Please be aware that MicroSignals may apply a service fee for assisting You during a change or cancellation initiated by the airline. For a list of our fees, please refer to Section 10 on this document.
Preservation of Rights
8.1. At no point should our actions be interpreted as forgoing or surrendering any protections, disclaimers, commitments, terms, or any element of this contract. Specifically, if We grant You a refund, allow modifications, accept a cancellation, or make any other allowances concerning our Travel Services, it doesn't imply we're waiving any of our contractual rights or terms.
Travel Documentation and Entry Requirements
9.1. It's essential to note that passport, visa, and health requirements may vary, so You should consult the pertinent authority (like an embassy or consulate) well before your travel date. You are responsible for having a valid passport and, if necessary, the appropriate visa. Don't forget to account for any transit stops in your itinerary, as they might also necessitate a visa. Obtaining a visa can be a lengthy process, so early application is recommended. We bear no liability for individuals lacking the proper documentation.
9.2. Every destination comes with specific entry criteria, vaccination requirements, and other regulations that might differ based on the traveler's nationality. Gathering this information is your responsibility. We won't be held accountable for any issues resulting from non-compliance with these official guidelines. Thus, We strongly advise You to thoroughly check the requirements of your intended destination and any transit countries, including the time required to complete any necessary procedures.
Service Fees
10.1. MicroSignals imposes non-refundable service fees for its mediation services.
10.2. The service fees set by MicroSignals can vary based on the products or services in your order, the channel used, and other pertinent factors.
10.3. The currency in which the service fee is applied will depend on the currency used during the transaction of the original reservation.
10.4. We retain the right to charge the service fee (or a portion thereof) upfront at the time of the request. This approach helps ensure partial compensation for the activities and associated costs MicroSignals undertakes in response to the Customer's request.
10.5. As an intermediary, MicroSignals can apply the following service fees:
Flight Cancellation requested by Customer after 24 hours from the time of booking: $150 (or €150 or £130) per request
Changes to existing tickets requested by Customer prior to current scheduled trip departure: $150 (or €150 or £130) per request
All other requests related to the Travel Services purchased by the Customer: $30 (or €30 or £25) per passenger per leg of the trip. Examples of these requests include, but are not limited to: managing changes or cancellations initiated by the airlines, providing manual assistance for tasks such as making a new booking or adding passengers, assisting with alternative flight options when the airline changes or cancels a scheduled flight, handling baggage requests, name changes and corrections, seating arrangements, and other extra services.
10.6. Be aware that any modifications and/or refunds are governed by the airline's policies and fare rules. There may be additional fees imposed by the airline, over which we, acting as intermediaries, have no control. If the requested change results in a higher ticket price, or if the alteration causes the passenger to be ineligible for a special rate, any such additional costs will be the responsibility of the Customer.
Pricing Errors
11.1. In rare instances, there may be an error in the pricing. Obvious pricing errors are not binding. An obvious pricing error is one that is glaring and manifest, where it is clear that no reasonable person would consider the price as normal. Under such circumstances, We reserve the right to cancel the booking without any penalty and refund the charged amount. We may offer the User the option to retain the booking at the correct price and pay the price difference.
Refund Procedures and Limitations
12.1. Refunds are handled according to the Service Provider's terms and conditions. If You qualify for a cash refund, it will be issued using the initial payment method from your booking. Additionally, if you're eligible for a cash refund, We may offer You the alternative of receiving a voucher instead. Be aware that airfares consist of various components, and not all of them might be refundable. Therefore, even if You qualify for a refund based on the Service Provider's policies, the amount returned may not match the total You initially paid for your booking.
12.2. All refunds are issued by the relevant Service Provider. As an intermediary, We have no control over the Service Provider's processing times.
12.3. As We operate as an intermediary, we'll initiate a refund only once the corresponding funds have been received from the pertinent Service Provider. Please note that all refunds will be processed after deducting our service fees.
12.4. Your booking's total price comprises the Travel Service(s) price, any add-on products, and our service fees. Please be aware that our service fees aren't refundable, as they cover our intermediation services, deemed complete once your booking is confirmed. Refunds for add-on products from third party Service Providers are contingent upon our receipt of corresponding refunds from them. Any add-ons offered by Us are not refundable.
Payment, Currency and Credit Card Considerations
13.1. Payment for Travel Services is managed either directly by Us or by affiliates within our corporate network, in collaboration with our designated payment service providers who oversee the payment functionalities, or by the Service Provider. Any payment details provided by our Customers are encrypted and securely transmitted to our payment service providers.
13.2. Should We have grounds to believe that a payment may involve fraudulent activity, We reserve the right to decline processing that payment. Verification of the payment may be required if any illicit activity is suspected. Any act of payment fraud will be promptly reported to law enforcement authorities.
13.3. In the event that We have justifiable suspicion that a reservation has been made with fraudulent intent, We reserve the right to cancel said reservation. Following the cancellation, a refund will be issued to the Customer.
13.4. To process your payment, please ensure that sufficient funds are available. If issues arise during the transaction, We will coordinate with our payment service providers to attempt the transaction again. If the transaction cannot be completed, We may contact You for alternative payment options. If the payment continues to remain outstanding, We reserve the right to refer the amount to a debt collection agency.
13.5. In certain instances, the billing currency may not match the currency shown for prices and fees on our Platform, especially if specific currencies aren't supported. We'll provide an estimate using an alternate currency that the Platform supports. As a result, when You finalize your booking, the ultimate charge on your payment method might slightly vary due to changes in exchange rates, currency conversion, and potential fees from other involved parties (e.g. the credit card company). Should this apply to your booking, We will notify You during the reservation process.
13.6. Based on the specifics of your booking and any additional services selected, the payment might be divided into two distinct transactions: one from Us and another from the Service Provider. The total charged won't exceed the amount displayed on our website. All transactions are subjected to the same stringent security protocols.
13.7. Credit Card Billing Address: Credit card payments require a verifiable billing address from the United States, Canada, or other recognized countries.
13.8. Non-Dispute Agreement: By electing to pay for travel services with a credit/debit card, You agree not to dispute such charges with your bank under circumstances including, but not limited to, claims of non-receipt of product or services or requests for refunds. Any disputes shall be resolved by contacting us directly, prior to initiating any bank disputes.
13.9. Liability for Payments: You acknowledge liability for all credit card payments and agree not to dispute charges post-purchase once travel tickets or other services have been confirmed via email. You commit to reimburse any chargebacks or credit card disputes in cases where services have been verifiably purchased from our Platform.
13.10. Breach of Terms: Initiating a dispute with your credit/debit card issuer constitutes a breach of our T&Cs.
13.11. Authorization of Online Transactions: Online credit card transactions are deemed authorized when a Customer, or their authorized representative, accepts these T&Cs and agrees to proceed with the purchase.
13.12. Handling of High-Risk Transactions: Transactions identified as high-risk by our systems will not be processed unless cleared by our credit card verification systems. For such transactions, we reserve the right to contact You or your bank to validate the transaction.
Chargebacks and Compensation
14.1. In the event that a Customer initiates a chargeback through their credit card company or bank against any transaction made on our Platform, MicroSignals reserves the right to immediately cancel the associated booking with the travel supplier. Furthermore, any refunds or compensation received from the travel supplier pertaining to the canceled booking will be retained by MicroSignals as compensation for the administrative costs and potential losses incurred due to the chargeback. If we have grounds to suspect that a chargeback has been initiated with fraudulent intent, we reserve the right to take all necessary actions to prevent the suspected user from using our platform in the future. Customers are encouraged to communicate with our Customer support team to address any concerns before resorting to a chargeback to avoid potential cancellations and loss of funds.
Addressing Claims
15.1. Claims relating to performance of Travel Services: Should You have any concerns, comments, or claims about the actual delivery of Travel Services, You should directly communicate with the respective Service Provider with whom You have a contract for that specific Travel Service.
15.2. Claims Pertaining to MicroSignals services: Any claims concerning our own services must be made in writing and submitted within three months following the conclusion of your journey at the following address: MicroSignals, Inc. 1111B S Governors Ave STE 6454 Dover, Delaware 19904 USA.
Roles, Responsibilities, and Limitations of Liability
16.1. You acknowledge that We serve as an intermediary between You and the Service Provider. We will not be held responsible for any Travel Services you've reserved with any Service Providers, nor for any discrepancies in the data shown on the Platform that originates from these Service Providers.
16.2. If a Service Provider is unable to deliver the Travel Service for any cause, including bankruptcy, our role remains as a facilitator. We will only process refunds when We have received corresponding funds from the concerned Service Provider.
16.3. Concerning our services, our liability for damages is constrained by the limitations detailed in the T&Cs and as allowed by law. We will only be responsible for direct damages you've genuinely experienced, paid, or incurred because of a failure on our part to fulfill our service obligations, up to the total cost of your booking (either for a single incident or a sequence of related incidents). If due to exceptional events or situations beyond our reach (force majeure) there are issues with reservations, confirmations, or the delivery of any bookings or services, We are absolved from any legal liabilities stemming from such issues or non-adherence related to the force majeure effects. This liability limitation extends to breaches of duty by individuals whose actions We are accountable for under legal regulations.
User Behavior
17.1. At our sole discretion, without any obligation to You and without needing any prior notice, We may limit, suspend, deactivate, or cancel your account and/or deny You access to the Portal for any or no reason. Once your account is terminated, deactivated, or suspended, You must stop using the Portal immediately and refrain from creating a new account and/or any new bookings.
17.2. You understand and agree that You are solely responsible for adhering to any applicable laws related to your use of the Portal. In your interactions with the Portal, You must not violate any laws, misuse the Portal for unauthorized purposes, infringe upon the rights of any individual or entity, including intellectual property or privacy rights, take actions that could damage or compromise the Portal's security or functioning, misrepresent your identity, breach MicroSignals' security protocols, circumvent any technological measures set by MicroSignals or its providers, or tamper with the underlying software of the Portal.
Compliance with Sanctions and Prohibited Transactions
18.1. MicroSignals is committed to full compliance with all applicable laws and regulations related to sanctions and prohibited transactions. As such, We do not accept bookings or provide services to individuals, entities, or countries that are subject to sanctions, restrictions, or embargoes imposed by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC), the European Union, or any other relevant governing body.
18.2. By using our Platform and services, You represent and warrant that neither You nor any entity You represent are listed on any sanctioned parties list compiled by OFAC, the European Union, or other relevant authorities. You also represent that You are not located in, under the control of, or a national or resident of any restricted or sanctioned country or region.
18.3. Any bookings or transactions that are found to be in violation of this policy will be canceled, and any payments made will be refunded as per our refund policy. Providing false or misleading information to evade these restrictions may result in legal consequences, and MicroSignals reserves the right to report any such violations to the relevant authorities.
Additional Provisions
19.1. Dangerous substances: U.S. Federal regulations prohibit the transportation of dangerous substances on aircraft, whether in your baggage or on your person. Violating this rule can lead to a prison sentence of up to five years and fines exceeding $250,000 (49 U.S.C. 5124). These dangerous materials encompass explosives, compressed gasses, flammable liquids and solids, oxidizers, toxins, corrosives, and radioactive substances. Examples include paints, lighter fluid, fireworks, tear gas, oxygen canisters, and radiopharmaceuticals. However, there are specific exemptions for small quantities (up to a total of 70 ounces) of medical and personal care items in your baggage, as well as certain tobacco products carried on your person.
19.2. Airlines Restricted in the EU (Blacklist): It is important to be aware that specific airlines have been restricted from conducting operations within the EU. These restrictions result from a decision formulated by the European Commission in collaboration with national air transport authorities. You may refer to the following link to review the list of airlines affected: Black List (List of airlines not permitted to operate in the EU)
19.3. Flight Cancellations or Delays: For travelers entering or departing the EU, or flying with an EU-based airline, You might be entitled to claim compensation directly from the relevant airline if your flight is canceled, delayed, or you're denied boarding. To learn more about EC Regulation 261/2004, please follow this link.
19.4. Carrier liability: Air carrier liability in the event of accidents is regulated by The EC-Regulation (889/2002) that You can find following this link.
Governing Law and Dispute Resolution
20.1. These T&Cs and your use of the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Both You and We agree to submit to the personal jurisdiction of a state court located in Delaware for any actions where the parties retain the right to seek injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights, as detailed in the Dispute Resolution provision below.
20.2. In the event that You are a consumer who is residing or domiciled within the European Union, You will benefit from any mandatory provisions of the national law of your place of residence or domicile. Nothing in these T&Cs, including this clause, affects your rights as a consumer to rely on such mandatory provisions of national law. The parties agree that the settlement of disputes that may arise from these T&Cs and the contractual relationship established between them for the provision of the Service, shall be subject to the exclusive jurisdiction of the courts of the Customer's country of residence or domicile.
20.3. We would like to inform You that the European Commission provides to all citizens of the European Union a platform for online dispute resolution in relation to services provided by companies belonging to the European Union (the "ODR Platform"), which can be accessed through the following link: http://ec.europa.eu/consumers/odr. However, as MicroSignals is an entity incorporated under the laws of the state of Delaware, with its registered office located at 1111B S Governors Ave STE 6454 Dover, Delaware 19904 USA, any claims are not admissible through the aforementioned ODR platform. For this reason, in order to allow Us to give You assistance with regard to the Service purchased on our Platform or to solve any problem thereto, We invite You to contact our Customer Service Team using the contacts provided in the Support section available in your MyArea at www.farera.com.
20.4. As a consumer residing or domiciled in the United States, You agree that any disputes, claims, or controversies arising from or relating to these T&Cs, including any disputes regarding the breach, termination, enforcement, interpretation, or validity thereof, or related to your use of the MicroSignals platform (collectively referred to as “Disputes”), will be resolved through binding arbitration. This excludes situations where either party seeks injunctive or other equitable relief in a competent court to address infringement, misappropriation, or violation of copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
20.5. By agreeing to arbitration, both You and MicroSignals waive any rights to a jury trial or to participate as a plaintiff or class member in any class action lawsuit, class-wide arbitration, private attorney general action, or any representative proceeding. Further, unless both parties agree in writing, the arbitrator will not consolidate more than one person's claims and will not preside over any form of class or representative proceeding.
20.6. This arbitration agreement is part of a transaction involving interstate commerce and is thus governed by the Federal Arbitration Act (FAA). The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes (AAA Rules), as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org/Rules.
20.7. To begin arbitration, a party must provide the other party with a written Demand for Arbitration as outlined in the AAA Rules. The arbitrator, who will be either a retired judge or an attorney licensed to practice law in Delaware, will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties cannot agree on an arbitrator within seven (7) days of the Demand for Arbitration, the AAA will appoint one in accordance with its rules.
20.8. Unless both parties agree otherwise, arbitration will be conducted in the state of Delaware, United States. If your claim does not exceed $10,000, arbitration will be based solely on documents submitted, unless a hearing is requested or deemed necessary by the arbitrator. For claims exceeding $10,000, the right to a hearing will be determined by AAA Rules. The arbitrator may direct a reasonable exchange of information by the parties, in line with the expedited nature of arbitration.
20.9. The arbitrator will issue a decision within the timeline specified by AAA Rules, including essential findings and conclusions. Judgment on the award may be entered in any court with jurisdiction. The arbitrator’s award damages must adhere to the “Roles, Responsibilities, and Limitations of Liability” section of MicroSignals, Inc. Terms and Conditions in terms of types and amounts. Only declaratory or injunctive relief in favor of the individual claimant is permitted. The prevailing party in arbitration may be awarded reasonable attorneys' fees and expenses.
20.10. Your obligation to pay any AAA filing, administrative, and arbitrator fees will be as set forth in the AAA Rules.
20.11. If MicroSignals modifies this Arbitration Agreement after your acceptance, You may reject the change by sending written notice within 30 days of the change becoming effective. By rejecting changes, You agree to arbitrate any Dispute between You and MicroSignals under the provisions of this Arbitration Agreement as of your original acceptance date.
Data Protection
21.1. We are fully committed to ensuring the privacy and protection of your personal data. In compliance with the General Data Protection Regulation (GDPR), we have implemented rigorous measures to safeguard your information. For a comprehensive understanding of how we manage, store, and protect your data, we encourage you to review our Privacy Policy. Your trust is paramount to us, and we are dedicated to maintaining transparency about our data practices.
Intellectual Property Provisions for MicroSignals
22.1. Ownership of Intellectual Property: All content, including but not limited to logos, brand names, images, designs, text, graphics, software, and any other material found on the Platform, is the exclusive property of MicroSignals or its licensors and is protected by U.S. and international copyright, trademark, trade secret, and other intellectual property or proprietary rights laws.
22.2. Prohibited Use: No part of the Platform, including its content, may be reproduced, copied, modified, transmitted, distributed, or otherwise used for commercial or public purposes without the prior written consent of MicroSignals.
22.3. Trademarks: The MicroSignals logo, the Farera logo and all related names, logos, product and service names, designs, and slogans are trademarks of MicroSignals or its affiliates or licensors. You must not use such marks without the prior written permission of MicroSignals. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.
22.4. Infringement Notice: MicroSignals respects the intellectual property rights of others and expects users of the Platform to do the same. If You believe that any content on the Platform infringes upon your copyright, please provide Us with the necessary details so We can take appropriate action.
22.5. Changes to Intellectual Property Provisions: MicroSignals reserves the right to change, modify, or update these Intellectual Property Provisions at any time without notice. It's recommended that users regularly review these provisions to keep themselves informed.
22.6. No Transfer: Nothing in these terms shall be construed to convey to You any interest, title, or license in a MicroSignals IP address, domain name, or similar resource used by You in connection with the Platform or the services.
Indemnification Provisions for MicroSignals
23.1. Indemnity: You agree to defend, indemnify, and hold harmless MicroSignals, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Service or your use of the MicroSignals Platform, including, but not limited to, your user contributions, any use of the Platform's content, services, and products other than as expressly authorized in these Terms of Service or your use of any information obtained from the Platform.
23.2. Cooperation: You agree to cooperate fully in the defense of any claim. MicroSignals reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You will not, in any event, settle any claim without the prior written consent of MicroSignals.
23.3. Survival: The indemnification obligations under this section shall survive the termination or expiration of your relationship with MicroSignals or your use of the MicroSignals Platform.
23.4. Limitation: You acknowledge that the indemnities set forth in this section shall apply regardless of the negligence, gross negligence, or failure of the indemnified purpose to meet any duty of care owed to you, and shall extend to claims for which You may be found to be more than 50% negligent.
Access to Customer Travel Information
24.1. To fulfill our obligations as an agent and to support our Customer effectively, We reserve the right to access and retrieve your travel information from the relevant airline's website. This access may be utilized for various purposes originating from our role as intermediary, including but not limited to, verifying the accuracy of travel details and, at our sole discretion, facilitating the check-in process on your behalf. Notwithstanding, this provision does not constitute a commitment or obligation by MicroSignals to perform web check-in on your behalf in every instance.
24.2. By using our Platform and services, You grant us explicit permission to access and utilize your travel information available on the airline's website as necessary to provide the aforementioned support and services. Additionally, You acknowledge and agree that We may use this information to defend ourselves against any potential payment disputes or legal actions You may initiate against Us.
24.3. MicroSignals will take all reasonable measures to ensure that any access to your travel information is conducted securely and in accordance with our Privacy Policy.
Annex 1: MicroSignals Own Services
A) Priority Cash Back
If You purchase Priority Cash Back at the time of your original reservation, and in the event of an involuntary cancellation of your flight initiated by the airline, MicroSignals commits to processing your refund directly.
This expedited process will be initiated without the need to wait for the completion of the transfer of funds from the airline to MicroSignals, and is contingent upon confirmation from the airline or the relevant Service Provider of the exact refund amount.
MicroSignals reserves a technical processing period to issue the refund to the Customer. This process may take up to three (3) working days from the confirmation from the airline or the relevant Service Provider of the exact refund amount.
Priority Cash Back applies exclusively to the flight ticket with which it was originally purchased and must be acquired at the same time as the original booking. All service fees, as detailed in the terms of service of both MicroSignals and the Service Provider(s), remain applicable.
The Customer will not be entitled to the benefits granted by the Priority Cash Back service in the following cases:
Expired Flight Tickets: The service cannot be applied to flight tickets that have already expired.
Already Processed Refunds: If the airline has already processed or is in the process of refunding the Customer directly, the Priority Cash Back service cannot be applied.
Airline's Operational Cessation or Bankruptcy: In the event an airline involved in the customer's flight ceases operations or enters bankruptcy.
Force Majeure Events: Unforeseeable circumstances beyond the control of either party, such as natural disasters (e.g., earthquakes, floods, hurricanes), war, terrorism, civil unrest, epidemics, pandemics (as recognized by relevant authorities), nuclear incidents, significant government actions, strikes, and vandalism, that prevent the fulfillment of obligations under these Terms & Conditions. Should any such events occur, Priority Cash Back will not apply and any fees paid for the service will be non-refundable.
B) Terms applying to all MicroSignals own services listed in Annex 1
Right of Withdrawal
Customers are entitled to withdraw from any of the MicroSignals own services listed in Annex A within a 14-day period (referred to as the “Withdrawal Period”) starting from the date such service was purchased. This right to withdraw requires no justification and is free of any charges. For bookings involving multiple passengers, it is not possible to request a withdrawal for individual passengers. Any withdrawal request will apply to all passengers listed in the booking.
The withdrawal right under this Clause is forfeited once the MicroSignals own service has been used by the Customer. It is important to note that the right of withdrawal cannot be exercised after the scheduled flight departure date.
To exercise the right of withdrawal, Customers must inform MicroSignals of their decision before the Withdrawal Period expires. This can be done either by getting in contact with Us through the “Support” section available in your personal area (“MyArea”) at www.farera.com, or by sending a written notice to MicroSignals’ registered office, located at 1111B S Governors Ave STE 6454 Dover, Delaware 19904 USA. Customers must specify in their withdrawal communication the Order ID indicated in the confirmation email.
As the Customer bears the responsibility for exercising the right of withdrawal within the set time frame, it is advisable to use a reliable means of communication for this purpose.
Upon a valid withdrawal from the purchase of the MicroSignals own service, MicroSignals commits to refunding to the Customer the total amount paid for the service within 14 calendar days from the date of notification. The refund will be processed through the same payment method used for the original transaction.
In case of non-compliance with the withdrawal procedures set forth herein, the contract for the provision of the service will remain in full force and effect and, consequently, the Customer will not be entitled to receive any refund under this Clause.
