Find immediate answers to your questions
Travel can be unpredictable, we totally get it. That’s why we put together this FAQ to help you find quick answers anytime, day or night. Give it a browse and sort out those travel questions in no time.
Bookings
- Can I book a child traveling on their own?
- How can I request special assistance, such as wheelchair support?
- Are meals included in my booking?
- Can I request specific seats during my booking?
- How do I apply a promo code or voucher to my booking?
Check-in & boarding
- Where can I find the correct terminal of the airport?
- What happens if I forgot to check-in or don’t have a boarding pass?
- When can I check-in for my flight?
- Can I get my tickets as a PDF to print?
- What are the steps that I should take once I go to the airport?
Requesting changes
- Can I cancel my trip through my insurance policy?
- I have spelled my name incorrectly, can I change it?
- I have a medical emergency and need to cancel
- How close to my travel date can I request changes?
- Is it possible to transfer my ticket to someone else?
Travel disruptions
- Will you let me know if the airline has changed their schedule?
- Where’s my refund for a canceled flight?
- What happens if there's a flight cancellation by the airline after my booking?
- Can I ask for compensation for the delay?
- What should I do if my flight is delayed at the airport?
Baggage, seating & extras
- What is the baggage allowance for my ticket type, and how is it divided between checked and carry-on luggage?
- How can I pay for excess baggage, and what are the associated fees?
- Are there restrictions on the types of items I can bring onboard or check in?
- How should I report and track lost or damaged baggage?
- Can I add checked baggage to my booking after purchasing?
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