Farera | Careers | Ticketing Agent

Ticketing Agent

What Your Role Involves

As a Ticketing Agent for our online travel agency specializing in flight sales, you'll be essential in ensuring that our customers' flight booking experiences are seamless and hassle-free. You will leverage your proficiency with Amadeus and Sabre to issue tickets, manage bookings, and provide exceptional service. Your role is crucial in maintaining the accuracy and efficiency of our flight ticketing operations. If you have a keen eye for detail and a passion for travel, your expertise will help our customers embark on their journeys with ease.

Key Responsibilities

Utilize Amadeus and Sabre GDS systems to issue, reissue, and manage flight tickets, ensuring all bookings are accurate and comply with airline policies.
Provide timely and effective solutions to any ticketing issues that arise, including cancellations, refunds, and itinerary changes, enhancing customer satisfaction.
Stay up-to-date with the latest airline rules, fare structures, and booking conditions to offer informed assistance and advice to customers and team members.
Collaborate with customer service teams to resolve any pre-flight or post-booking inquiries, ensuring a smooth travel experience for our customers.
Maintain meticulous records of all transactions and interactions, ensuring data integrity and compliance with company and industry regulations.
Assist in the training and development of new team members on the use of Amadeus and Sabre systems, sharing knowledge and best practices.
Monitor and report on ticketing operations performance, identifying trends and areas for improvement to optimize efficiency and reduce costs.
Act as a liaison between customers and airlines, negotiating the best solutions for both parties in case of disruptions, special requests, or travel advisories.

What You'll Need to Succeed

Demonstrated experience as a Ticketing Agent or in a similar role within the travel industry, with a strong proficiency in Amadeus and Sabre GDS systems.
A thorough understanding of airline ticketing procedures, fare calculations, and the travel industry's regulatory environment.
Excellent problem-solving skills, with the ability to handle customer service issues calmly and effectively.
Strong organizational and multitasking abilities, capable of managing multiple bookings and tasks simultaneously without compromising on accuracy or service quality.
Outstanding communication skills, both verbal and written, with the proficiency to explain complex ticketing information clearly to customers and colleagues.
A commitment to continuous learning, keeping abreast of changes in technology, travel regulations, and industry best practices.
A customer-focused mindset, aiming to exceed expectations and enhance the travel experience for all our clients.

Ticketing Agent

What Your Role Involves

Key Responsibilities

Utilize Amadeus and Sabre GDS systems to issue, reissue, and manage flight tickets, ensuring all bookings are accurate and comply with airline policies.
Provide timely and effective solutions to any ticketing issues that arise, including cancellations, refunds, and itinerary changes, enhancing customer satisfaction.
Stay up-to-date with the latest airline rules, fare structures, and booking conditions to offer informed assistance and advice to customers and team members.
Collaborate with customer service teams to resolve any pre-flight or post-booking inquiries, ensuring a smooth travel experience for our customers.
Maintain meticulous records of all transactions and interactions, ensuring data integrity and compliance with company and industry regulations.
Assist in the training and development of new team members on the use of Amadeus and Sabre systems, sharing knowledge and best practices.
Monitor and report on ticketing operations performance, identifying trends and areas for improvement to optimize efficiency and reduce costs.
Act as a liaison between customers and airlines, negotiating the best solutions for both parties in case of disruptions, special requests, or travel advisories.

What You'll Need to Succeed

Demonstrated experience as a Ticketing Agent or in a similar role within the travel industry, with a strong proficiency in Amadeus and Sabre GDS systems.
A thorough understanding of airline ticketing procedures, fare calculations, and the travel industry's regulatory environment.
Excellent problem-solving skills, with the ability to handle customer service issues calmly and effectively.
Strong organizational and multitasking abilities, capable of managing multiple bookings and tasks simultaneously without compromising on accuracy or service quality.
Outstanding communication skills, both verbal and written, with the proficiency to explain complex ticketing information clearly to customers and colleagues.
A commitment to continuous learning, keeping abreast of changes in technology, travel regulations, and industry best practices.
A customer-focused mindset, aiming to exceed expectations and enhance the travel experience for all our clients.

Ticketing Agent

What Your Role Involves

Key Responsibilities

Utilize Amadeus and Sabre GDS systems to issue, reissue, and manage flight tickets, ensuring all bookings are accurate and comply with airline policies.
Provide timely and effective solutions to any ticketing issues that arise, including cancellations, refunds, and itinerary changes, enhancing customer satisfaction.
Stay up-to-date with the latest airline rules, fare structures, and booking conditions to offer informed assistance and advice to customers and team members.
Collaborate with customer service teams to resolve any pre-flight or post-booking inquiries, ensuring a smooth travel experience for our customers.
Maintain meticulous records of all transactions and interactions, ensuring data integrity and compliance with company and industry regulations.
Assist in the training and development of new team members on the use of Amadeus and Sabre systems, sharing knowledge and best practices.
Monitor and report on ticketing operations performance, identifying trends and areas for improvement to optimize efficiency and reduce costs.
Act as a liaison between customers and airlines, negotiating the best solutions for both parties in case of disruptions, special requests, or travel advisories.

What You'll Need to Succeed

Demonstrated experience as a Ticketing Agent or in a similar role within the travel industry, with a strong proficiency in Amadeus and Sabre GDS systems.
A thorough understanding of airline ticketing procedures, fare calculations, and the travel industry's regulatory environment.
Excellent problem-solving skills, with the ability to handle customer service issues calmly and effectively.
Strong organizational and multitasking abilities, capable of managing multiple bookings and tasks simultaneously without compromising on accuracy or service quality.
Outstanding communication skills, both verbal and written, with the proficiency to explain complex ticketing information clearly to customers and colleagues.
A commitment to continuous learning, keeping abreast of changes in technology, travel regulations, and industry best practices.
A customer-focused mindset, aiming to exceed expectations and enhance the travel experience for all our clients.