We're always keen to ensure that your communication with us is as streamlined and effective as possible. To that end, we have tailored our contact methods to serve you better.

The most efficient way to get in touch with us is through the MyArea on our website. By logging into your MyArea with your Order ID and the email address you used when booking, you’ll be entering a personalized space where our air specialists can assist you most effectively. We’ve found that direct communication within this space drastically reduces the time it takes for us to understand and respond to your unique needs.

We're more than happy to help, and we truly care about our customers. That's precisely why we have moved away from open emails. This decision is rooted in our commitment to customer service excellence. Open emails, while seemingly convenient, can often lead to longer wait times and a fragmented understanding of your concerns. It’s important for us to have the context of your travel plans and past interactions readily available, which is exactly what MyArea allows us to do.

When you reach out via MyArea, we encourage you to be as specific as possible about your queries or the assistance you require. This specificity helps us to quickly grasp the situation and address your needs efficiently. Our system is designed to learn from your previous bookings and interactions, which means every time you contact us through MyArea, we’re better informed about who you are and what you may need. This not only enhances the speed but also the accuracy of the support we provide.