Terms and Conditions for Premium Service
Terms and Conditions for Premium Service
1. Introduction to the Service
1.1. Premium Service, (also known as the "Service"), is provided by MicroSignals, Inc. (“MicroSignals”, “We” or “Us” or “the Company”), a travel intermediary incorporated in the state of Delaware. MicroSignals operates under the brand name Farera using the website www.farera.com (the “Platform”).
1.2. These general Terms and Conditions for the Service (“T&Cs”) apply between a customer (“You” or the “Customer”) who has purchased the Service, and MicroSignals, the operator of the Platform.
1.3. The Service is an ancillary service provided exclusively by MicroSignals, and can be optionally purchased only alongside your airline ticket.
1.4. It is important to understand that this Service is not an insurance product, nor should it be construed as such.
2. Service Description
2.1. By purchasing the Service, the Customer will be entitled to receive assistance with the following post-sales support services without having to pay the Company's service fees:
- Booking Cancellation: Includes all instances where the Customer opts to cancel their reservation voluntarily. Eligibility for refunds will be determined according to the airline's established rates and policies.
- Changes to your itinerary: Include all instances where the Customer initiates requests for alterations to travel dates, times, passenger names, or destinations. These adjustments will remain bound by the airline's regulations and policies.
- Data Correction: Includes all instances where the Customer requests corrections related to incorrect entries of names, birth dates, or details on identity documents within the reservation. Please note that this request is subject to the conditions of the airline.
- In addition to the post-sales support services listed above, the Company reserves the right, at its discretion, to waive the Company's service fees for other tasks not explicitly mentioned here, in accordance with the Company's policies.
2.2. The list of up to date service fees is detailed in the Terms and Conditions of the Platform.
2.3. Be aware that any modifications and/or refunds are governed by the airline's policies and fare rules. There may be additional fees imposed by the airline, over which we, acting as intermediaries, have no control.
2.4. The Service also ensures that post-sales support requests made by the Customer are prioritized over requests from customers that did not purchase Premium Service with their reservation. However, due to critical operational needs, such as imminent flight departures, this priority may not always apply. In these limited cases, the urgency of a request may necessitate handling other requests first to address critical operational requirements.
2.5. It’s important to note that the Service does not alter the substantive terms and conditions applicable to the customer's requests, including the Platform’s Terms and Conditions available on www.farera.com, the airline’s refund policies, modification fees imposed by third parties, or the availability of services. All requests are subject to the original terms and conditions established by the service or product providers.
2.6. The company's standard operating hours apply to the Service, and resolution times for Customer’s requests may vary based on the complexity of the issue, involvement of third parties, and external factors beyond the company's control.
3. Governing Law and Dispute Resolution
3.1. These T&Cs and your use of the Services are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. Both You and We agree to submit to the personal jurisdiction of a state court located in Delaware for any actions where the parties retain the right to seek injunctive or other equitable relief to prevent actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
3.2. In the event that You are a consumer who is residing or domiciled within the European Union, You will benefit from any mandatory provisions of the national law of your place of residence or domicile. Nothing in these T&Cs, including this clause, affects your rights as a consumer to rely on such mandatory provisions of national law. The parties agree that the settlement of disputes that may arise from these T&Cs and the contractual relationship established between them for the provision of the Service, shall be subject to the exclusive jurisdiction of the courts of the Customer's country of residence or domicile.
3.3. In the event of any claims or disputes arising from or related to the Service, the Customer and the Company agree that such matters will be subject to the arbitration procedures as outlined in the Terms and Conditions of the Portal, specifically under section 20, "Governing Law and Dispute Resolution." These detailed procedures set forth the framework for initiating arbitration, selecting arbitrators, conducting the arbitration process, and delineating the responsibilities of all parties involved. For comprehensive details and applicability, please refer to https://docs.farera.com/terms.
4. Right of Withdrawal
4.1. Customers are entitled to withdraw from the purchase of the Service within a 14-day period (referred to as the “Withdrawal Period”) starting from the date the Service was purchased. This right to withdraw requires no justification and is free of any charges. For bookings involving multiple passengers, it is not possible to request a withdrawal for individual passengers. Any withdrawal request will apply to all passengers listed in the booking.
4.2. The withdrawal right under this Clause is forfeited once the Service has been used by the Customer. It is important to note that the right of withdrawal cannot be exercised after the scheduled flight departure date.
4.3. To exercise the right of withdrawal, Customers must inform MicroSignals of their decision before the Withdrawal Period expires. This can be done either by getting in contact with Us through the “Support” section available in your personal area (“MyArea”) at www.farera.com, or by sending a written notice to MicroSignals’ registered office, located at 1111B S Governors Ave STE 6454 Dover, Delaware 19904 USA. Customers must specify in their withdrawal communication the Order ID indicated in the confirmation email.
4.4. As the Customer bears the responsibility for exercising the right of withdrawal within the set time frame, it is advisable to use a reliable means of communication for this purpose.
4.5. Upon a valid withdrawal from the purchase of the Service, MicroSignals commits to refunding to the Customer the total amount paid for the Service within 14 calendar days from the date of notification. The refund will be processed through the same payment method used for the original transaction.
4.6. In case of non-compliance with the withdrawal procedures set forth herein, the contract for the provision of the Service will remain in full force and effect and, consequently, the Customer will not be entitled to receive any refund under this Clause.