6.1. With respect to the flights offered on the Platform, We solely serve as intermediaries. The contract for the provision of the flight services is directly established between You and the respective airline. We do not assume any contractual responsibility pertaining to the execution or non-execution of your flight. The operating airline holds exclusive responsibility for the performance or non-performance of your flight.

6.2. Following the submission of your booking request, You will receive an email from us, acknowledging the receipt of your request. This email signifies the formation of the mediation contract between You and Us. Please note that once the booking request is submitted, it becomes irrevocably binding on your part for a period of 48 hours. If, for any reason, You do not receive this email within one hour of finalizing your booking request, and We have not reached out to You via email or telephone to report any issues, We kindly request that You get in touch with Us for the purpose of verification.

6.3. Once the tickets that You requested have been issued by the airline(s), You will receive an order confirmation email containing the itinerary of your travel. This marks the point at which a legally binding contract between You and the respective airline(s) has been formalized. In some cases, You may receive two booking confirmations – one from Us and another from the respective airline. If You receive two booking confirmations, please utilize the airline's booking confirmation for your check-in.

6.4. Please be advised that between the moment You receive our email acknowledging the receipt of your booking request and the moment You receive the order confirmation email containing your travel itinerary, your flight order is in the process of confirmation with the supplier. During this interim period, MicroSignals is unable to address queries or accommodate requests for changes from the Customer, as the flight order has not yet been confirmed with the airline. This is a critical phase where the booking is being finalized, and any modifications or inquiries can only be effectively managed after the issuance of the order confirmation email, at which point the contractual agreement with the airline is established.

6.5. While mediating Travel Services provided by airlines, We may not always have guaranteed access to the airline's booking system. In such instances, We may represent your interests in finalizing the contract between You and the airline. Additionally, We may request that You directly communicate with the respective airline for inquiries regarding bookings, modifications, or cancellations of your reservation.

6.6. Flight prices and seat availability displayed on the Platform are defined by the relevant Service Provider. If the Service Provider makes changes beyond our control, such as alterations to prices, seat availability, flight schedules, or other factors, after you've submitted a booking request but before the contract with the Service Provider becomes binding, the contract will not be activated, and your payment will be refunded. In these cases, We may still reach out to You and present the option to accept the adjusted price during regular operating hours.

6.7. Our Platform allows You to customize and combine various individual services. In such scenarios, You engage Us to facilitate the booking of diverse travel offerings from different providers. The specific suppliers involved will be transparently displayed to You during the booking process before finalizing your reservation. When You assemble individual services, it doesn't create a travel contract between You and Us. Instead, You enter into separate agreements with each service provider. Here, We merely act as a facilitator for each individual travel service You select.

6.8. The information below outlines general policies and procedures typically applied by airlines regarding booking, check-in, baggage and other common aspects of air travel. However, any airline's specific terms and conditions supersede the general information provided here. Travelers should review each airline's applicable rules before booking.

1. Minors: We do not facilitate bookings for unaccompanied minors. Children under the age of 18 must be accompanied by an adult for their journey. Some countries and airlines may require children under 18 to travel with a legal guardian, and certain airlines may request proof of age, such as a birth certificate.
   
   

2. Infants and Child bookings: for information regarding travel conditions for children without separate seats, please reach out to the airline directly. Generally, children above 2 years of age require individual seats, while infants aged 0 to 2 years travel without a designated seat. If an infant turns 2 years old during the trip, You must book a child ticket for the entire journey. Please note that infant tickets cannot be booked before the child's birth, as the provided name and birthdate must match the details on the passport. We are not responsible for any expenses resulting from booking the incorrect ticket type initially.
   
   

3. Pregnant Travelers: some airlines do not allow passengers past their 28th week of pregnancy to travel on outbound or return flights. Pregnant travelers should verify with both their physician and the airline that they are fit to fly before booking. Airlines may require documentation from the passenger's doctor.
   
   

4. Flight schedule and Check-In Deadlines: all departure times listed are local to the originating airport. Arrival times are local to the destination airport. Next-day arrivals are generally shown with a "+1" on the timetable. Schedules are preliminary and may change without notice after the ticket has been issued; reasons for these changes include air traffic control, weather or airline operations. Please ensure to reconfirm flight times before departure. Passengers must adhere to the check-in times required by their airline to avoid denied boarding. Airlines may refuse transport to passengers who arrive late for check-in. Some airlines strongly encourage online check-in through their website and may charge fees for manual check-in at the airport counter.
   
   

5. Bookings with multiple segments: some roundtrip or one-way tickets may have multiple segments. Most airlines require tickets to be used in the booked sequence per airline rules. Failure to fly a segment can prompt airlines to cancel the remaining segments. For roundtrip tickets, no-shows on outbound flights often lead to cancellation of the return leg by the airline. You agree not to purchase a round-trip ticket that You plan to use only for one-way travel. You further agree not to purchase a ticket or tickets containing flight segments that You will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You agree to indemnify MicroSignals against any airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that You purchased.
   
   

6. Purchase of combined one-way tickets: in some instances, One-Way Tickets can be combined and purchased as Round Trip itineraries booked as two separate one-way tickets instead of a roundtrip fare. If purchased separately, each one-way ticket is subject to its respective airline's policies for changes, cancellations, delays, and schedule disruptions like strikes. Airlines treat one-way tickets independently even if booked together as part of the same itinerary. Passengers should review both airlines’ rules prior to ticketing. Airline tickets booked under separate booking numbers are always treated as discrete, independent itineraries by carriers.
   
   

7. Double bookings: A double booking occurs when an airline has issued more than one reservation for the same passenger on the same flight or overlapping flights. If You find yourself in possession of a double booking, the airline has the prerogative to cancel the associated trip(s). A similar outcome may also arise if these reservations were generated through different travel agencies. Please note that We do not bear liability for airline-initiated cancellations or denied reimbursements in instances where a double booking is suspected.
   
   

8. Damaged or lost luggage: as an intermediary, We do not assume liability for lost or damaged luggage. If You encounter any issues with your luggage, it is essential that You report them immediately to the airline's representative at the airport. The airline is liable to You for the baggage You entrust to it only for the compensation contemplated in the international conventions or other relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, You should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that You take out an insurance policy covering the value of your items.
   
   

9. Ground Transportation and Accommodations: usually, expenses related to ground transportation and overnight stays during your journey are not covered by the flight ticket price. It is your individual responsibility to confirm ground transportation schedules and associated expenses.
   
   

10. Connection times between flights: standard tickets reserved through the Platform have minimum connection times set by airlines. If a flight leg experiences a delay that results in a missed connection, the airlines are obligated to facilitate your journey to your ultimate destination. In the case of separate ticket bookings, airlines do not assume liability for missed connections due to delays. Consequently, it is your responsibility to confirm that the connection time is sufficient according to the airlines and airports. Any supplementary expenses incurred due to missed connections will not be subject to reimbursement.

6.9. If you are a consumer permanently based outside of the European Union, the following applies - Exclusion from the 24-Hour Refund Policy: In accordance with prevailing laws, You recognize and accept that, under U.S. federal guidelines, MicroSignals, given its status of intermediary, isn't obligated to offer or provide ticket cancellations or refunds. This remains true even if such a request is submitted within 24 hours of making a reservation or during any other timeframe outlined in relevant legislation. For clarity, MicroSignals, as a third-party agent, is not bound by the 24-hour booking refund directive established by the U.S. Department of Transportation.

6.10. If you are a consumer permanently based in the European Union, you may withdraw from eligible service contracts within 14 days of purchase, unless the service has been fully performed or begun with Your explicit consent before that period ends. Please note that this right does not apply to flight bookings or other travel services with specific dates, nor to services involving immediate confirmation, in line with Article 59 of the Italian Consumer Code. As an intermediary, MicroSignals is exempt from these withdrawal rights for most bookings.

To exercise your right of withdrawal (where applicable), notify Us before the deadline via the Support section of your MyArea available at www.farera.com or by sending a written notice to MicroSignals Italia Srl registered offices. Please include Your Order ID in the communication. As the Customer bears the responsibility for exercising the right of withdrawal within the set time frame, it is advisable to use a reliable means of communication for this purpose.

6.11. The flight times listed on your booking confirmation might vary from the date of your booking to your actual travel date. We advise checking with your airline at least 3 days prior to the scheduled departure to confirm the timing of your flight and any connections. Additionally, We recommend verifying the specific terminal and any potential changes at the airport a day before your travel. We're not responsible for any alterations made by the airline or any inconveniences at the airport, nor for any associated costs that might arise due to these changes.

6.12. Changes and cancellations requested by You: Flight booking adjustments (like altering passenger details, destinations, and travel dates) as well as cancellation refund policies are defined by the corresponding airline, your main agreement holder for flight services. As intermediaries, We hold no control over these policies.

1. Should You request to modify your reservation or seek a cancellation refund, We can step in to manage the request for you, as long as the airline's terms allow for such modifications or refunds. When arranging these supplementary services, We'll notify You of any associated terms and charges. For a list of our fees, please refer to Section 110 on this document.
   
   

2. For Us to manage your change requests, We must receive such requests a minimum of 5 working days before travel begins. If You need to request changes on a shorter notice, We advise reaching out to the respective airline directly.
   
   

3. If You wish to request a schedule change for your flight, please note that You cannot choose a new flight departing within 72 hours from the time You submit your request to Us. This requirement ensures sufficient processing time and coordination with the respective airline.
   
   

4. We do not support partial cancellations of your booking due to our role as an intermediary between You and the Service Provider. If You wish to request a partial voluntary cancellation You are advised to contact the airline directly for further assistance. However, please note that We cannot guarantee any outcome or assume liability for any cancellation that You have requested directly to the Service Provider.
   
   

5. In cases where an amendment to passenger details is permitted according to airline policies, as well as our T&Cs, only minor corrections are allowed (e.g., spelling errors or missing characters). Full name changes or significant alterations to passenger details cannot be processed, as airline tickets are non-transferable. We recommend reviewing all details carefully at the time of booking to avoid such issues.

6.13. Missed Flight or No-Show: Should You fail to show up for or miss your flight, You give Us permission to seek potential refunds from the airline on your behalf. While We have the right to do this, it's not a requirement. Your entitlement to pursue unclaimed refunds directly from the airline is still intact.

1. Should We secure refunds for you, our fees will be subtracted from the retrieved amount. We'll hold onto any refunds, after deducting our charges, for a duration of 12 months from the flight date. You can ask for a transfer of the remaining balance anytime within this 12-month window by reaching out to our customer service. For a list of our fees, please refer to Section 110 on this document.

6.14. As an intermediary, We strive to provide accurate baggage allowance information based on the information available to Us at the time of booking. However, the baggage allowances displayed on the Platform are indicative and may not fully reflect the actual allowance provided by the airlines. It is your responsibility to verify the exact baggage allowance for your ticket directly with the airline before making any additional baggage allowance purchases or requesting any refunds related to baggage. We are not liable for any discrepancies between the indicative information provided on the Platform and the airlines’ actual baggage policies, and no refunds will be issued for additional baggage purchases made based on this indicative information.

6.15. Additional and oversized baggage fees: Most airlines have their own policy regarding baggage. Always check with your airline before You fly for their most current baggage fees and rules.

If We do not have info for your flight, We recommend that You check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If You exceed the weight limit set by your airline, and excess weight is permitted, You must pay a supplement directly to the airline at the airport.

6.16. Stop-Overs: Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When You reserve a flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that You have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. We will not be able to reimburse You for these costs, nor will it be liable if You miss the second flight.

6.17. Problems related to the issuance of e-tickets: As of June 1st, 2008, the International Air Transport Association (IATA) imposed rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means. Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for Us to honor your reservation. This situation, which is outside our control, will not result in liability on our part.

If We cannot issue You an e-ticket, We will contact You to propose an alternative route solution. This could involve a different tariff and/or additional costs for which You would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, We would be forced to cancel your reservation at no cost to you. We will provide You with a full refund after determining that there is no alternative solution possible.