In most cases, tickets purchased through Farera are non-refundable. We focus on offering the lowest possible fares, which often come with restrictions set by the airlines. Voluntary cancellations—where you choose not to travel—are generally not eligible for a refund unless your ticket includes a refundable option or you added a service like “Cancel for Any Reason” at checkout.

If your ticket is eligible for a refund, the process can take time, as we first need to receive the funds back from the airline before we can return them to you, minus any applicable service fees. This can take several weeks, depending on the airline.

If flexibility is important to you, we strongly recommend selecting one of our refund-related services at the time of booking or checking if your travel insurance covers the reason for cancellation.

You can request a voluntary cancellation through the Extra services section in MyArea, and if your fare allows, we’ll process it accordingly. Please note that as an intermediary, we are bound by the airline’s rules and cannot guarantee a refund unless the airline approves it.

For faster refunds when they are applicable, our Priority Cashback service anticipates the refund to you directly, instead of waiting for the airline to process it.