We sell mostly non-refundable tickets to give you access to the best fares available. If flexibility is important, we recommend booking directly with the airline. Tickets purchased through Farera are generally restrictive unless you choose to add a flexibility option at checkout.

If your ticket is eligible for a refund, the process may take some time. First, the airline must process and return the funds to us, and only then can we revert the refund back to you, minus any applicable service fees. This timeline varies by airline and can take several weeks.

To avoid waiting, you may purchase our Priority Cashback service at the time of booking. With this service, if any refunds are due, we will anticipate the refund out of our pocket instead of waiting for the airline to process it. Otherwise, as an intermediary, we can only return the funds once we receive them from the airline.