We get it. People check review sites like Trustpilot before booking — that’s completely normal. You’re probably reading this because you want to know what others are saying about Farera, so we want to be upfront about how we approach review platforms.

Unlike other companies, we don’t ask every customer to leave a review or hand out discounts in exchange for positive feedback. We also don’t hire teams just to reply to every post on review platforms. We believe our time is better spent actually helping customers.

We respond to everyone who reaches out, usually within minutes. We do our best to assist, even when the issue is outside our control. We always remind customers to double-check their details before booking. Low fares often come with strict conditions, and when those are overlooked, it can lead to frustration — and sometimes, a bad review.

We are not here to spend time trying to look good on review sites. Our focus is on giving you the best possible prices on airline tickets and making travel more affordable. If we make a mistake, we take responsibility and fix it, even if it costs us. Our goal is to deliver what we promise. And if we fall short, we make it right.

We also won’t waste time chasing complaints online or give in to threats about bad reviews. We won’t build a PR team just to manage our image. We would rather use that time to support real customers who actually need help.

We are focused on what really matters: making travel more affordable.