When you attempt to make a booking, your bank temporarily authorizes the payment to ensure that there are sufficient funds and that the transaction can pass all necessary fraud and security checks. This is a standard procedure we follow in coordination with payment authorities to prevent fraudulent activity and protect our customers.

However, we rely on real-time availability from the airlines, and in rare cases, a booking may not be completed because the ticket could not be issued—often due to last-minute unavailability. If this happens, we immediately release the payment authorization on our side.

The actual release of funds back to your account then depends on your bank. Most banks process this within 3 to 5 business days, but in some cases, it may take up to 14 days. If you don’t see the funds back after this period, we recommend reaching out to your bank. Please rest assured that we did not charge your account.