If your order didn’t go through, don’t worry—your money has not been withdrawn. When a payment attempt is made, the amount is only temporarily authorized by your bank. If the booking was not completed, this authorization will be automatically released.

In rare cases, if we were unable to confirm your tickets due to an availability issue, we will notify you immediately and release the funds. The time it takes for the funds to be available again depends on your bank’s processing times. Typically, this happens within a few hours, but in some cases, it may take up to 7 business days. If you don’t see the funds back in your account after this period, we recommend contacting your bank for further details.