Oh, it's frustrating when plans don't go as smoothly as you'd hoped, especially when you're all set to book a flight for an exciting journey. We completely understand your concerns about the transaction not going through and the status of your funds. Here's the situation: in extremely rare cases—actually less than 1% of the time—either a technical glitch or a fully booked airplane might prevent us from issuing your ticket after you've placed an order. Rest assured, the money is only blocked on your card and has not actually been debited.
Now, about keeping everyone in the loop, we have a protocol in place to notify you swiftly if we encounter such an issue. Typically, you'll receive an email within less than 3 hours to inform you that we were unable to confirm your booking. Upon receiving this email, the blocked funds on your card will be released immediately. You can always double-check the status of your booking and funds by logging into your MyArea using the Order ID and the email address you used to make the booking.
Absolutely, we're more than happy to assist you with future bookings once you've received our email confirming the release of your blocked funds. We're committed to ensuring a seamless and worry-free booking experience, so we'd be thrilled if you choose to book with us again for your travel needs.
