Flight cancellations can be frustrating, and while rare, they do happen—often due to weather, technical issues, or operational decisions by the airline. If your flight is cancelled after booking, we’ll do our best to support you every step of the way.

In most cases, the moment we receive confirmation from the airline or supplier that your flight has been cancelled, we will notify you right away. However, there can be rare situations where we are not informed in time. You might find out directly from the airline, either through their communications or when you’re already at the airport.

If the cancellation happens while you’re at the airport, the best course of action is to go straight to the airline’s check-in or customer service counter. Airline staff on-site are the only ones who can help you with immediate alternatives such as rebooking you on the next available flight or providing temporary accommodations, if applicable.

If you’re notified earlier, or after the fact, our team will assist you in processing a refund or exploring alternative travel options, depending on what the airline offers. Please log in to your MyArea account using your Order ID and booking email to view your status and submit any requests.

Additionally, if your cancelled flight was departing from, arriving in, or transiting through the European Union, you may be eligible for compensation under EU Regulation EC261. You can file a claim directly with the airline, or use services like AirHelp to manage it on your behalf.

While cancellations are never ideal, we’re here to make the process as smooth as possible and ensure you’re supported throughout.