As an intermediary, we act on your behalf to secure refunds from airlines when flights are canceled. While we manage the communication and request, the timeline for the refund is subject to the airline's schedule. The good news is, regulations require airlines to be prompt with their compensation, and this helps to ensure that the process doesn't take longer than necessary.

Once we receive the refund from the airline, we will promptly return the money owed back to the original payment method used during booking. You can check the status of your refund by logging into your MyArea using your Order ID and email address. We understand the importance of these funds to you, and we strive to complete these transactions as quickly as the airlines' processes will allow.