Why was my payment authorized, but my booking wasn’t completed?

Because we rely on real-time availability from the airlines, a booking can occasionally fail if the seats are no longer available at the last moment. If this happens, we release the payment authorization on our side. In that case no funds have been withdrawn from your account; the amount was only held temporarily.

Depending on your bank, the funds should become available again within 2 to 5 working days. In some cases, it may take up to 14 days.

If the funds don't appear back in your account within this timeframe, we recommend reaching out to your bank directly. They will be able to confirm the status of the authorization release. We only capture the payment once your booking is confirmed.