Why was I charged in a different currency from the one I saw?

The amount we charge is the amount in your booking's settlement currency, which is the figure you agreed to at checkout. If your card is held in a different currency, the local figure shown next to it is an approximate conversion, displayed for reference only.

Our displayed conversion uses a genuine market rate with nothing added. We don't apply a foreign exchange surcharge.

If your statement shows more than the local figure you saw, the difference is a foreign transaction or conversion fee applied by your card issuer or payment provider, under your agreement with them. That sits entirely on their side, and your bank can confirm the rate and the fee they applied.

This is covered by our Terms and Conditions.

If you think you were charged an amount you didn't agree to, message us in MyArea with your bank's receipt, and we'll check it against our record.