How do I get in touch with you to request changes?

The easiest way to request changes to your booking is through MyArea on our website. Once logged in, head to the Extra Services section where you can submit requests such as date changes, name corrections, additional baggage, seat selection, or cancellations.

For date changes specifically, use the Flight Changes feature inside MyArea. This is the only way to request a change of travel dates. Simply select your preferred new dates and submit the request. Our team will then check availability and get back to you with the options and any associated costs.

Please keep in mind that all change requests are subject to the airline's fare rules and availability. Depending on the type of change, there may be service fees from our side as well as airline fees such as fare differences or penalties.

For broader inquiries or issues that cannot be handled through the self-service options, you can open a support ticket or call us within MyArea. Please include as many details as possible so our team can assist you efficiently. We prioritise customers who are travelling soon and aim to respond to all enquiries as quickly as possible.

If your support ticket hasn't been resolved after a few hours, a toll-free phone number may become available in MyArea so you can speak with our team directly.