Travel disruptions
Can I ask for compensation for the delay?
When it comes to flight delays, the compensation you may be entitled to can vary significantly depending on where the disruption occurs and the regulations that apply there.
In the United States, there is no federal law requiring airlines to provide passengers with money or other compensation when their flights are delayed. However, each airline has its own policies about what it will do for delayed passengers. If you're traveling within or from the United States, it's advisable to check with the airline for their specific policy (opens in a new tab).
In Europe, the situation is quite different thanks to EU Regulation 261/2004. This regulation gives passengers rights when flights are delayed. Depending on the distance, after two to four hours the airline must provide meals, access to phone calls and, if needed, accommodation. For delays that are within the airline's control and exceed three hours, financial compensation may also be due.
As for Asia, the regulations can vary greatly by country, and they generally tend to be less stringent than in Europe. Some Asian countries may not have specific regulations in place to protect passengers in the event of delays, so it is often up to the airline's policy. It is important for passengers to review the conditions of carriage outlined by the airline when traveling in or through Asia.
Read our messages in MyArea
- Log in and open your Inbox.
- Messages about your flights and our replies to your support tickets are there.
- If you need help, open a support ticket from the Support tab.
Was this answer helpful?