Can I cancel my trip and request a refund?

Most tickets sold on farera.com are non-refundable. That is the price of heavily discounted fares, and the fare conditions are shown during booking.

You can cancel in MyArea under Extra Services. Whether any money comes back depends entirely on the airline's fare rules for your ticket.

Our fee for handling a cancellation is $150 (or EUR 150 or GBP 130) per request, waived if you bought Premium Service. Our service fees themselves are never refundable, as they cover arranging the booking, which is complete once it is confirmed. Fares are also built from several components, not all of them recoverable, so where a refund is due it will be less than the total you paid.

As an intermediary, we refund you after the airline returns the funds to us, to your original payment method. Airlines vary widely in how long they take, and we update you in MyArea as the case moves. When we confirm your refund options, choose your method within 30 days; otherwise we cannot pay back to the original card and a voucher of equivalent value is issued instead.

If you bought Cancel for Any Reason, you can cancel up to 72 hours before departure, provided nobody has checked in, and receive a voucher worth 90% of the air ticket. See the Cancel for Any Reason article for the conditions.