Find immediate answers to your questions
Travel can be unpredictable, we totally get it. That’s why we put together this FAQ to help you find quick answers anytime, day or night. Give it a browse and sort out those travel questions in no time.
Bookings
- What payment methods do you accept?
- Is my payment secure on Farera?
- How do I apply a promo code or voucher to my booking?
- Can I request specific seats during my booking?
- Can I book a child traveling on their own?
Check-in & boarding
- When can I check-in for my flight?
- What travel documents do I need?
- How do I check-in on airline's website?
- Can I get my tickets as a PDF to print?
- Where can I find the correct terminal of the airport?
Requesting changes
- Is it possible to transfer my ticket to someone else?
- Why should I buy Premium Service?
- Can I add or remove a passenger from an existing booking?
- How close to my travel date can I request changes?
- My plans have changed. How can I change my travel dates?
Travel disruptions
- Can I ask for compensation for the delay?
- What should I do if my flight is delayed at the airport?
- What if I miss my connecting flight due to a delay on the previous leg?
- Will you let me know if the airline has changed their schedule?
- What happens if the airline cancels or changes my flight?
Baggage, seating & extras
- How should I report and track lost or damaged baggage?
- Can I add checked baggage to my booking after purchasing?
- What is the baggage allowance for my ticket type, and how is it divided between checked and carry-on luggage?
- Are there restrictions on the types of items I can bring onboard or check in?
- How can I pay for excess baggage, and what are the associated fees?
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