Farera’s Stance on Review Sites Like Trustpilot

We don't ask every customer to leave a review, and we never offer discounts in exchange for positive feedback. We also don't hire teams just to reply to every post on review platforms. We believe our time is better spent actually helping customers.

We are not here to spend time trying to look good on review sites. Our focus is on giving you the best possible prices on airline tickets and making travel more affordable. If we make a mistake, we own it and work to fix it. Our goal is to deliver what we promise.

We also don't negotiate refunds or compensation over the threat of a bad review. We won't build a PR team just to manage our image. We would rather use that time to support real customers who actually need help.