Premium Disruption Assistance

Premium Disruption Assistance is an optional add-on you buy with your ticket, and it comes in two versions. Neither one is an insurance product.

Delay Protection Only gives you the Delay Protection and Lounge Access service provided by AirHelp, entirely under AirHelp's own terms, which you'll see at purchase. Claims and questions about that service go directly to AirHelp; Farera arranges the access and isn't responsible for how the service performs.

Full Protection adds a voucher from us if the airline cancels your flight. Once a cancellation is confirmed to us, we issue that voucher without waiting for the airline to return the funds. We do need the exact refund amount confirmed first, and from that confirmation the voucher is issued within three working days.

It's valid on farera.com only, for the period shown on the voucher, and it can only be redeemed with the original booking email, for the passengers affected by the cancellation. You can use it until its value is spent. It can't be combined with other vouchers or promotions, and it can't be refunded or converted to cash.

It doesn't apply to cancellations you request yourself, to cases where the airline is refunding you directly, to airline insolvency or cessation of operations, or to force majeure events.