We understand that sometimes only one person in a group may need to cancel their part of the trip. To initiate this process, you'll want to log into your MyArea account using the Order ID and email address you used to make the booking. In there, you'll find a dedicated section where you can request a cancellation for a specific passenger.
We highly recommend making this request as quickly as possible, as we cannot facilitate cancellations less than 7 days prior to the departure date. Also, it's important to note that most airlines typically sell non-refundable tickets. While we can't promise a refund, our air specialists will do their best to negotiate with the airline on your behalf to recover as much of the cost as possible.
In hindsight, purchasing our "Cancel for Any Reason" product could have provided extra flexibility in situations like this, so it's something to consider for future bookings. This product offers a voucher that you can use for a future booking.
